1 TERMS & CONDITIONS
We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.
Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services team.
2 PURCHASE OF PRODUCTS
When you place an order on our website we shall email you an order confirmation email. Our acceptance of your order does not take place until despatch of the order, at which point the contract for the purchase of goods will be made and you will be charged.
Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the ‘CONFRIM & PAY’ button.
Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
* The product ordered being unavailable from stock
* Our inability to obtain authorisation of payment
* The identification of an error within the product information, including price or promotion
* If we suspect any fraudulent activity
If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure..
Prices are subject to change without notice. These changes will not affect orders that have already been despatched. Prices are inclusive of VAT (where applicable).
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
We continually update our website. From time to time our stores may run special local promotions (which may not be available on our website) or we may offer special discounts online that are not available in stores. Additionally, some website promotions may not be available to customers in particular jurisdictions.
3. YOUR DELIVERY
3.1 DELIVERY GUIDE AND COSTS
We offer two delivery: (1) Standard Delivery and (2) Tracked and Faster Delivery. Charges apply to both options. For further information, including the costs and estimated delivery times, please see International Delivery in the Delivery section.
If you have any questions concerning delivery of your order, please contact our Customer Services Team.
Both Standard and Tracked & Faster delivery is available over the Christmas period, but please note that Saturday, Sunday and UK Bank holidays are not classed as working days. A list of UK Bank Holidays is noted below. Customers are advised to check the estimated delivery day displayed at the checkout for updated delivery times.
All orders are shipped from the UK.
3.2 DELIVERY ADDRESS
Please note, no changes can be made to the delivery address you have provided once your order has been placed.
3.3 DELIVERY SERVICE
Your order may be delivered by either your local postal service or by a courier. Depending on your area, most orders will be delivered by local postal service so the parcel will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
Larger orders will be delivered by courier. The courier may leave your order with a neighbour. If you are not home when the delivery is made, a notice card may be left by the courier service to advise on how and where your delivery can be collected. A signature may be required for larger deliveries.
3.4 TRACKING YOUR ORDER
If you wish to track your order and your tracking number begins with EK, please visit: http://www.parcelforce.com/portal/pw/track?catId=7500082. If your tracking number begins with RML and you have ordered using our Standard delivery service, unfortunately we are unable to track your parcel - please check our website for delivery times. Please note, the Parcelforce website is in English.
3.5 STANDARD DELIVERY PROMOTION
Free Delivery on orders over 50 €
1. By taking advantage of the free standard delivery offer (“the Offer”) you agree to these terms and conditions
2. The Offer entitles residents of Germany and France to free delivery on all orders of 50 € or over made in a single transaction online at eu.dorothyperkins.com.
3. The discount cannot be used for the purchases of Gift Vouchers or Gift Cards. Each customer can only use the voucher code once.
4. Normal refund policy applies.
5. The Offer is not available to employees of Arcadia Group Limited, BHS Limited or any other associated companies.
6. The Offer applies to our standard delivery service within France and Germany only.
7. Dorothy Perkins reserves the right to at any time (i) withdraw cancel or suspend this Offer (ii) refuse to allow any individual to participate in the Offer (iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iv) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
8. To the fullest extent permitted by law these terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
9. Promoter: Arcadia Group Brands Limited trading as Dorothy Perkins registered number 1016191. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL, England.
4. PRICE AND PAYMENT OPTIONS
4.1 PRICE AND PAYMENT OPTIONS
We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo, Arcadia Group Store cards, PayPal, iDeal and SOFORT.
If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.
Please see www.paypal.com for information on PayPal payments.
The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process.
We charge you for your order in EUROS. The actual price charged to customers outside the European Monetary Union will be subject to the exchange rate applied by their credit or debit card company. There is no customs/import duty on the movement of goods within the European Union so it is unlikely that any customs/import duty will arise on your order if you are a customer in the European Union but if any duty is payable, you will be liable for it. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.
4.2 CREDIT CARD VALIDATION
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.
4.3 VISA & MASTERCARD SECURECODE
ONLINE SHOPPING MADE SAFE
We are working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online. Please go to Verified by Visa and MasterCard SecureCode to find more information and how to register your card.
Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.
We guarantee to refund any item purchased on our website that you are not completely happy with when you return it to us in a saleable condition by post within 14 days of receipt. You are required to return unwanted orders by post at your own cost. Your statutory rights are not affected by our returns policy.
Refunds will be credited to your original method of payment. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid back to the other payment method originally used.
In the interests of hygiene we do not offer refunds on pierced jewellery, underwear, swimwear or cosmetics if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.
In addition, if you are in the European Union you have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Please see RIGHT TO CANCEL (EU CUSTOMERS) for details.
5.2 RETURNS BY POST
You can return an item by post within 14 days of receipt. You are required to return unwanted orders at your own cost.
Please see How do I return an item by post? in the Returns section of our FAQs for information on how to make a return by post.
The refund will be processed once your goods are received into our warehouse. Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed. Please note that it may take 2-3 working days for the refund to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from [insert detail]. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our Customer Services Team with your order number, postcode and new card details.
If you have any questions, please contact our Customer Services Team.
Note: Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code online if more than 14 days has passed since you received the items. See How do I return an item by post? in the Returns section of our FAQs for information on how to obtain a Returns Authorisation Number. If you experience any difficulties with the online returns process please contact us at customer.service@dorothyperkins.COM.
5.3 TYPES OF RETURNS
RETURNING GOODS BOUGHT AS SPECIAL OFFERS
If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.
For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.
RETURNING GOODS WHICH ARE OF UNSATISFACTORY QUALITY OR UNFIT FOR PURPOSE
You are required to return these items by post at your own cost. Please allow up to 28 days from the day the parcel is posted for your refund to be processed. Refunds will be credited to your original method of payment.
For further information on how to return items by post please see How do I return an item by post? in the Returns section of our FAQs.
5.4 STATUTORY RIGHTS
Your statutory rights are not affected by our returns policy.
5.5 RIGHT TO CANCEL
In addition to our returns policy, if you are a customer in the European Union you have the right to cancel your contract with us within 14 calendar days from the day after the date you received your order. This right does not apply to the following items: (1) items that have been sealed for hygiene reasons (e.g make-up, underwear, swimwear or pierced jewellery) if the seal has been broken; (2) CDs and DVDs if the seal has been broken; and (3) items that have been made to the customer’s specification or that are personalised. You will be responsible for the cost of returning a cancelled order to us.
To exercise your right to cancel follow the steps below:
- Print off the cancellation form provided in the “Information About your Right to Cancel” document in your order confirmation email and include it with the items when you return them.You can also access a copy of the Cancellation Form here. Alternatively, write to us by email (firstname.lastname@example.org) or include a letter with the items when you return them. Please state that you wish to cancel your contract and include your full name, address and order number.
- Return the items to us by post at your own cost and no later than 14 calendar days after the day that you sent us the Cancellation Form or other written notice of your cancellation. Please download a returns label here and once completed, affix it to the parcel and take it to your local posting office.
We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges that you paid up to a maximum amount of the cost of our Standard Delivery option. You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid back to the other payment method originally used. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
6. PROMOTIONS T&C'S
7. PRODUCT INFORMATION
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.
We will take all reasonable care to ensure that all details and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system.
8. CONTACT US
If your question relates to an order or feedback regarding this website then please click here to contact our Customer Services team and we will endeavour to respond within 48 hours. Please note that Customer Services is closed on Christmas Day, Boxing Day and New Years Day.
For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.
All rights, including copyright, in this website are owned by or licensed to the Arcadia Group. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.
We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.
Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.
These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.
Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable).
These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.
Copyright © Dorothy Perkins
This website is owned and operated by and the contract for any items ordered is with:
Arcadia Group Brands Limited trading as Dorothy Perkins
Registered in England
70 Berners Street
GB169 0943 36
IE 9573421 D